Società Esercizi Aereoportuali Spa
Areas of Intervention
Subject Matter of the Contract
Organisation of the Service
The services are carried out by qualified personnel, equipped with dedicated equipment and continuously tracked with IT tools made available to the customer to constantly monitor the performance of the Service Level Agreements.
Linate and Malpensa are among Italy’s most important airports; the passenger traffic at the Malpensa airport alone is 18.5 million passenger a year and, and 9.0 million passengers a year at Linate. 420 staff serve a surface area of approximately 655,000 sqm at Malpensa and 118,375 sqm at Linate.
The Control Room, the core of the entire operating structure, has particular responsibilities over the structures. It comprises two officers and five operators, who are responsible for managing the entire service 24/7/365.
Romeo Gestioni rigorously monitors Service Levels under the Agreement; to ensure said control is effective, bimonthly internal audits are carried out at the airports. Constant monitoring allows to identify anomalies in advance before they escalate and turn into insurmountable critical situations.
By the Numbers
Malpensa Airport - Milan
Linate Airport - Milan